If you’re unsure whether the extension is working or if it’s missing from your browser, try these troubleshooting steps. If you still need help, feel free to [Contact Us].
For Chrome Users
Ensure you have the latest version of Chrome:
Enter chrome://settings/help in the address bar and press Enter.
Chrome will automatically check for updates and install them if available.
Reinstall the extension:
To uninstall, right-click the Passport Points Alert icon in your toolbar and select Remove from Chrome.
If the icon is missing, enter chrome://extensions/ in the address bar, find the Passport Points Alert extension, and click Remove.
To reinstall, visit the Chrome Web Store, search for Passport Points Alert, and click Add to Chrome.
After installation, click the puzzle piece icon in the top-right corner, then click the pin icon next to Passport Points Alert to add it to your toolbar.
Re-enable the extension:
Enter chrome://extensions/ in the address bar and press Enter.
Find the Passport Points Alert extension and toggle the slider to the right. The extension is enabled when the slider turns blue.
Restart your computer:
If the issue persists, restart your computer and check again.
For Firefox Users
Ensure you have the latest version of Firefox:
Enter about:preferences in the address bar and press Enter.
Scroll down to Firefox updates to check if your browser is up to date.
Reinstall the extension:
To uninstall, enter about:addons in the address bar and press Enter.
Click the three dots next to the Passport Points Alert extension and select Remove.
To reinstall, visit the Firefox Add-ons Store, search for Passport Points Alert, and click Add to Firefox.
Re-enable the extension:
Enter about:addons in the address bar and press Enter.
Find the Passport Points Alert extension and toggle the slider to the right. The extension is enabled when the slider turns blue.
Restart your computer:
If the issue persists, restart your computer and check again.
For Safari Users
Ensure you have the latest version of Safari:
Update Safari by installing the latest macOS update, which includes the newest version of Safari.
Reinstall the extension:
To uninstall, go to Safari in the top menu bar, select Preferences, and navigate to the Extensions tab.
Select the Passport Points Alert extension and click Uninstall.
If prompted, select show in finder, close Safari and drag the Passport Points Alert Passport Points application to the trash.
To reinstall, visit the [App Store], search for Passport Points Alert and click Get to install.
Re-enable the extension:
Go to Safari in the top menu bar, select Preferences, and navigate to the Extensions tab.
Check the box next to Passport Points Alert to enable it.
Restart your computer:
If the issue persists, restart your computer and check again.
If you’ve tried all the steps above and still need assistance, don’t hesitate to [Contact Us]. We’re here to help.